At Evouro, we take pride in the quality of our products and your satisfaction is important to us. Please review our policy below before placing an order.
Returns
At this time, all sales are final and we do not accept returns. Please review your order carefully before completing your purchase.
Exchanges
We are currently unable to offer exchanges. If you would like a different item, we recommend placing a new order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at hello@evouro.com with your order number and clear photos of the issue.
Once reviewed, we will work with you to provide an appropriate resolution, which may include a replacement or refund depending on the situation.
Order Changes & Cancellations
Orders are processed quickly in order to ensure fast fulfillment. Because of this, we cannot guarantee order changes or cancellations once an order has been placed.
Shipping Delays
Please note that shipping times may vary depending on carrier delays, customs processing, weather conditions, or periods of high order volume. While we work hard to ensure timely delivery, occasional delays may occur that are outside of our direct control.